Alternative Dispute Resolution

Effective Date: 29/10/2023

Welcome to Dimora Javea Real Estate ("we," "us," or "our"). We are committed to providing a high standard of service to our clients. However, we understand that disputes or complaints may occasionally arise. This Alternative Dispute Resolution (ADR) page outlines the procedures for resolving such issues.

1. What Is Alternative Dispute Resolution (ADR)?

ADR is a process for resolving disputes or complaints without going to court. It offers an alternative and cost-effective means to address disagreements, disputes, or complaints between you and us. The ADR methods we offer aim to provide an impartial, efficient, and fair resolution.

2. Our Commitment to ADR

We are committed to resolving disputes and complaints in a fair and efficient manner. We encourage you to reach out to us directly before considering ADR, as we are dedicated to addressing your concerns promptly and professionally.

3. Initiating the ADR Process

If you believe your dispute or complaint has not been satisfactorily resolved through direct communication with us, you may choose to initiate the ADR process by contacting an ADR provider.

4. ADR Providers

We recommend the following ADR provider for resolving disputes related to our services:

[Name of ADR Provider] [Contact Information for ADR Provider]

Please note that the ADR provider's role is to facilitate communication between parties, explore possible resolutions, and make non-binding recommendations.

5. Resolving Disputes Through ADR

The ADR process involves the following key steps:

  • Initiation: Contact the selected ADR provider to initiate the process.
  • Mediation: The ADR provider will attempt to mediate the dispute, facilitating communication between you and us.
  • Recommendation: The ADR provider will make non-binding recommendations based on the facts presented and the discussions held.
  • Resolution: If an agreement is reached, the parties will execute the resolution. If an agreement is not reached, you retain the option to seek legal remedies through the courts.

6. Costs of ADR

The costs associated with ADR may vary depending on the ADR provider and the nature of the dispute. These costs will typically be borne by the parties involved in the dispute. You should review the ADR provider's terms and conditions for information regarding fees and costs.

7. Our Commitment to Cooperation

We will cooperate fully with the chosen ADR provider during the resolution process, providing any necessary information, documents, or statements to facilitate the ADR.

8. Contact Us

If you have any questions or concerns about our ADR procedures, please contact us at:

info@dimorajavea.com

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+34 617 331 538